You may think your photography speaks for itself — but your client experience says more than you realize.
You didn’t become a wedding photographer to sweat over every email, and second-guess yourself through every step of the client process. After all, at your core, you’re a storyteller and a dreamer but your thrown-together client experience has you feeling all over the place and your clients feeling underwhelmed by your make-it-up-as-you-go processes.
"I didn’t have systems or processes in place for anything — I was totally overwhelmed and my clients probably felt that."
No matter how beautiful your photos may be, they don’t replace a positive experience.
Hear me loud and clear: even if you deliver a gallery full of captivating images, NOTHING makes up for an experience that leaves your clients feeling like they’re just another client.
I know — that’s the opposite of how you want to make your clients feel—but when you’re not intentional about building a great experience for them, you’re just a vendor keeping up their end of a contract.
But what's even worse?
Trying to run a business that’s draining you of all your energy, and feeling like you’re coming up short as you try to check tasks off your seemingly endless to-do list.
Showing up to shoots feeling awkward and uncomfortable because you have no idea how to relate to your clients beyond telling them you’re “so excited for their wedding” … again.
And wanting SO badly to tell your client’s unique story, but feeling like you’re too busy trying to keep track of all the details to pay attention to the bigger picture …
And while you’ve looked, you haven’t found a roadmap for doing this right — so you just keep copycatting what you hear other photographers and videographers are doing for their people — and hoping it works for yours.
If you could just set up the systems you need and work a repeatable process for each client, your actual photography would be the icing on the cake, because:
—You’d feel cool, calm & collected when you sit down at your desk each day knowing exactly what you have to do for each client, and that you have plenty of time to get it done.
—You’d be confident that your client experience reflects your values, personality, and attracts the kind of ideal clients you love working with.
—Your clients would know they can trust you, because your communication shines with your informative nature and thoughtful relatability.
—Your processes will be seamless and reliable—giving you more margin to invest in your clients and your business, without totally forgetting about the rest of your life.
“Emily showed me how to create systems that support my goals.”
My biggest goal in my business is just to show love to whoever comes my way — that's become a big part of what my client experience is, thanks to this course. I never want my clients to feel like they’re just a date in my calendar — I want them to feel like I genuinely care about them and value them as human beings.
—Eunice, vANCOUVER, BC
The thing is, your client experience is about even more than your clients—it’s your brand & reputation on the line.
Let me put it to you this way:
91% of wedding photography leads are word-of-mouth referrals.
If you want to grow your business — better yet, if you just want to be in business — you need to make sure your clients are talking about their experience working WITH you, not just showing off their pretty photos to their friends.
So, if you’re ready to make sure your client experience says:
Let’s transform your client experience into the kind of relationship-building, time-honoring, value-adding process you want it to be.
introducing
MORE THAN A VENDOR
The comprehensive guide to a personalized and intentional client experience for wedding photographers & videographers
More Than a Vendor is made up of seven modules including 17 video trainings with step-by-step guided implementation homework and workflow templates.
INSIDE YOU’LL FIND:
Actionable lessons that improve your client experience and add efficiency to your busy daily life
In-depth, guided self-reflections to help you identify your unique purpose behind the work you do and lay the foundation for your own personalized client experience
An over-the-shoulder look at exactly how I implement these systems, as well as my tips to adapt and apply them specifically for your clients in your business—plus the opportunity to get 1-on-1 personalized feedback from me.
PLUS a thriving, private community of wedding photographers & videographers who prioritize connection, personal growth, and client experience just like you.
Fall in love with the systems that help you become more efficient and more intentional with your clients.
let’s break it down
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Stop doing what everyone else is doing just to keep up with your competition—instead identify your “why” to make your client experience more personal, genuine, and true to you.
My Business Thumbprint Formula — When you know yourself and how you work, you’ll be able to infuse your personality and unique qualities into your client experience, so your clients feel connected to you before they get in front of your lens.
Ways you can kiss that one-size-fits-all experience goodbye — your client experience is unique because of you, and what you bring to the table. Infuse your values and your expertise into every part of your process so your clients know they can trust you.
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It’s time to make your message clear, and help your ideal client understand you’re not for everyone — but you ARE for them.
The More Than a Vendor Website Copy Checklist to make sure you’re inviting your ideal client into your service offerings. How do they know you’re right for them? Make sure your website copy & social media accounts are welcoming the right people.
16 questions to ask in your lead capture system to ensure you start off on the right foot with your experience—and get you more qualified inquiries from clients who are a perfect fit
A list of MUST-DO’s to connect with your clients from the very first moment by making your consultations fun and personal—relate through the information you’ve already gathered, and ensure nothing feels transactional.
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Get your act together with efficient, templatized processes that allow you to woo your clients through your ready-to-go workflows.
14 easy-to-use (and easy to customize!) templates to build your library of proposals, questionnaires, and emails so you never have to start from scratch again.
How to eliminate the awkward “waiting period” and become a trusted expert by providing resources that help them prepare to work with you and the rest of their vendors on their wedding day
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Let the fun begin—serve your clients well through a memorable and elevated in-person experience.
My top opportunities to make sure you infuse value in your services by going above and beyond your client’s expectations—before they ever receive their final galleries, working with you can be one of the highlights of their engagement season.
I’ll teach you my best tips to create strong connections with your clients during their engagement session to build excitement and confidence for their wedding day.
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It’s finally here—learn how to make your client experience shine on your clients’ big day.
Go the extra mile to be prepared and supportive for your clients — my tips for venue educating your clients on the technical things, location scouting, vendor relations, and more.
Be present, be the expert, and above all, be human. Learn how to infuse these simple values into every part of your wedding day timeline.
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End your experience with excellence — and close on a high note!
Every experience is an opportunity to surprise and delight: deliver the unexpected by adding unique elements to your final gallery presentation.
Map your delivery process so it basically runs itself—get my timeline for sending preview galleries, full galleries, your final client gift and more.
Get your clients feedback and a public declaration of how awesome you are—learn how to make the ask and establish the systems to collect testimonials and surveys.
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Nurture your relationship to keep lifelong happy clients!
Learn to position yourself to be their go-to person — a lifelong partner for every celebration!
Don’t just build a photo portfolio: showcase your awesome client experience and incredible relationships to attract even more ideal clients.
TRANSFORM YOUR CLIENT EXPERIENCE
1 | Make it personal.
Discover your “why” and infuse it into every part of your experience to. make sure your clients know you’re not just a vendor.
2 | Make it efficient.
Set yourself up for success so you can truly invest in your client relationships. Never start from scratch, and never wonder what comes next.
3 | Make it forever.
Your client experience will be so memorable, your clients will send friends your way and want to hire you over-and-over again.
“Before I took the course, I would send out a gallery and my clients would reply, Thanks so much — we love them. and that's it. Now, after just sending their engagement photos, they’re saying they can’t wait for me to shoot their wedding and then every other life event after that.”
—MICHAELLA - Buffalo, NY
PLUS THESE BONUSES:
My exact Email Templates: Automate everything from your inquiry response process through final delivery, as well as any sticky situations that could come up along the way.
Questionnaire Creation Guide: Set up fun & reusable questionnaires to be prepared AND get to know your clients more personally before you photograph them.
Honeybook Tour & Implementation Guide: I’ll give you an in-depth tour of my Honeybook client management setup to show you exactly how to implement your new systems and templates and get started with automations.
Trello & Editing Calendar Walkthrough: Get access to my Trello workflows and checklists for every client process (including non-wedding clients!) and snag them for your own setup and also take a deep dive into how I organize my editing calendar to always be delivering galleries on time (while also avoiding biting off more than I can chew).
Private Facebook Community: You will get access to a thriving, private community of wedding photographers and videographers who prioritize connection, personal growth, and client experience just like you!
I KNOW You just want to give your best to your clients.
But piecing together your processes without understanding why you do what you do (or setting up the systems so you can work efficiently) simply isn’t making the positive impression you hope to make.
It’s time to stop peeking at what other vendors are doing and focus on what lights you up in your business.
Invest your time & energy into establishing rhythms that are easy to maintain, and effortlessly convey your true intentions, without working yourself into the ground…
Quit spending precious time and silly money on client gifts that don’t really mean anything to anyone—and instead invest in things that foster a deeper connection.
MORE THAN A VENDOR
Everything you need to design a client experience that nurtures your business for years to come.
More than $4,500 worth of training, resources & templates for just $497
BEST VALUE
$497
LOW MONTHLY PAYMENTS
$179
“My most tangible result is just having a system at all.”
Before I went through More Than a Vendor with Emily, I didn’t have anything in place to keep me on track or show my clients that I care about more than just their photos, now I have a workflow that helps me know what’s next and what’s left to do—when a client books then this happens and then that happens, and I have a guide to follow. That’s the most practical, but I think that for me, the most helpful part was just digging deep into why I'm doing this and who I'm doing it for.”
— Eunice Chan - Vancouver, BC
hi, I’m Emily
Fellow photographer, creative and educator.
I’m a Southern California wedding photographer based in Los Angeles — and I’ve shot more than 300 weddings & portraits for clients all over the world since 2014.
In 2017, I opened the doors to my first photography education course to help other photographers realize their dreams.
Four years and over 2,000 students later, I realized the thing I get the most compliments on in my biz, is one of the biggest things new photographers struggle to create—so I set out to change it and make a seamless, personalized client experience easy for any photographer to create.
CREATE AN EXPERIENCE YOU ARE PROUD TO PRESENT.
How to know if More Than a Vendor is right for you:
You love your clients, and pinch yourself each time you get to capture a new love story … but you're already feeling burnt-out from working in overdrive to personalize every element of your process.—not to mention you’re not sure if you’re getting any part of it right.
You’ve done your best to create a positive client experience, but let's be honest … you’re mostly just doing what you hear other people are doing and trying to keep up. Some days you feel like a total poser, and others you’re ready to wave your white flag and … well not quit but, maybe hide for a bit?
You know there’s GOT to be a way to use your time efficiently in your business … but between sending what feels like a bazillion emails, keeping track of all your clients details in spreadsheets that feel like they’re mocking you, and making sure you actually turn out galleries on time, you feel like you’re always working—and every task is more complicated than it needs to be.
You’re starting to feel desperate for mentorship when it comes to learning the ins and outs of running a thriving photography business. You’re so done watching the market get more and more saturated with photographers who seem to be building businesses and portfolios overnight—what are they doing right that you’re not?! (Pssst. Comparison never really gets us anywhere good, does it?)
You’re ready to set up systems, processes & client experience that make you excited to get to work each day with a logical, intentional approach, because you went into this business to tell love stories and be part of the memories people make on one of the happiest days of their lives.
Got questions? I have answers
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Absolutely! What an amazing time to set yourself up for success. Instead of learning the lessons the hard way, get what you need and get on your way so you can do it right from the get-go.
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I want you to be able to steward your budget in a way that supports you and your business for the long term—which is why there are a few payment options including payment plans with lower monthly payments. I know it's scary to make a big investment like this, but I always say you have to invest in your business before it invests in you!
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To be honest, you don’t really have time to not invest in your client experience. The longer you put it off, the more potential to really get in a spot you don’t want to be in. Instead, take just 30 days to work through the curriculum and get everything you need in place to better manage your time, communications, and workflows so you can serve your clients with the best possible experience.
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Due to the digital nature of this product, there are no returns or refunds! But, of course I want you to love the product so if there is something that you are missing, reach out and let’s chat!
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I’m happy to answer them, just shoot me a note at shop@emilymagers.com
Infuse your personality and values into every phase of your client experience — increasing your efficiency & productivity and investing in your clients intentionally along the way.
Stop stumbling through your pseudo-systems and trade them in for workflows that honor your client’s story & serve them with your best work. Enroll in More Than a Vendor today, and get the only comprehensive guide to a personalized and intentional client experience for wedding photographers and videographers, including:
01- Actionable lessons that improve your client experience and add efficiency to your busy daily life, including 7 modules of video lessons covering everything from your core values to your long term marketing:
Module 1 - The Self Portrait: Stop doing what everyone else is doing just to keep up with your competition—instead identify your “why” to make your client experience more personal and genuine.
Module 2 - The First Date: It’s time to make your message clear, and help your ideal client understand you’re not for everyone—but you ARE for them.
Module 3 - The Romantic Courtship: Get your act together with efficient, templatized processes that allow you to woo your clients through your ready-to-go workflows.
Module 4 - The Engagement: Serve your clients well through a memorable and elevated in-person experience.
Module 5 - The Wedding: Learn how to make your client experience shine on the big day.
Module 6 - The Honeymoon: End your experience with excellence—and close on a high note!
Module 7 | The Happily Ever After: Nurture your relationship to keep lifelong happy clients!
02- In-depth, guided self-reflections in your 35+ page workbook to help you identify your unique purpose behind the work you do and lay the foundation for your own personalized client experience.
03-An over-the-shoulder look at exactly how I implement these systems, as well as my tips to adapt and apply them specifically for your clients in your business—plus the opportunity to get personalized feedback from me.
PLUS THESE BONUSES:
My exact Email Templates: Automate everything from your inquiry response process through final delivery, as well as any sticky situations that could come up along the way.
Questionnaire Creation Guide: Set up fun & reusable questionnaires to be prepared AND get to know your clients more personally before you photograph them.
Honeybook Tour & Implementation Guide: I’ll give you an in-depth tour of my Honeybook client management setup to show you exactly how to implement your new systems and templates and get started with automations.
Trello & Editing Calendar Walkthrough: Get access to my Trello workflows and checklists for every client process (including non-wedding clients!) and snag them for your own setup and also take a deep dive into how I organize my editing calendar to always be delivering galleries on time (while also avoiding biting off more than I can chew).
Private Facebook Community: You will get access to a thriving, private community of wedding photographers and videographers who prioritize connection, personal growth, and client experience just like you!